Privacy Policy

At OneSPA, we value the trust you place in us when sharing your personal details. This Privacy Policy describes how we collect, use, and protect your information when you use our website or make a booking at our spa in Github Nagar, Delhi.

1. Information We Collect

When you submit a contact form or make an appointment booking through our wizard, we collect personal contact details such as your name, mobile phone number, and email address. We do not collect payment credentials or credit card numbers online.

2. How We Use Your Details

The information we collect is utilized exclusively for:

• Confirming and managing your treatment appointment slots.
• Routing your request to the assigned specialist therapist via our round-robin rotation.
• Responding to contact queries and customer support messages.
• Notifying our internal team about new bookings via one2ai@aol.com.

3. Offline Settlement

Payment for all scheduled bookings is settled offline at the spa reception counter. We do not ask for, process, or store financial data on our servers.

4. Data Security

We implement industry-standard database encryption and access control settings to protect your contact logs from unauthorized access, modification, or disclosure.